Multitasking-induced capacity overestimation: the “I’ll do it over lunch” problem

Okay, imagine this. You have an end-of-day deadline for a project. You’re nowhere near done. You also have a backlog of emails to process. It’s lunch time. You need to eat. What do you do? If you’re like many people, you multitask. You respond to email on your phone while walking to get food. You […]