This occupation has an extremely high probability of automation.

97.0% probability

of automation

-22.6% growth

projected to 2026

9,100 employed

currently in the US

$43,030 annual wage

US, median ($20.69 hourly)

What they do

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Risk of automation

This occupation is 97.0% likely to be automated. It ranks 664 of 702 occupations analyzed (higher rank means higher likelihood).

People affected and economic value

In the US, 9,100 people have this job. They earn $43,030 per year on average (the mean annual wage). The occupation therefore represents $391,573,000 in annual economic value. The mean hourly wage for this occupation is $20.69.

Official growth forecast

This occupation is projected to shrink -22.6% between 2016 and 2026. At this rate, there would be 7,000 people with this job at that time.

References and notes

This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).