This occupation has an extremely high probability of automation.

96.0% probability

of automation

9.1% growth

projected to 2026

1,053,700 employed

currently in the US

$29,120 annual wage

US, median ($14 hourly)

What they do

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).

Risk of automation

This occupation is 96.0% likely to be automated. It ranks 628 of 702 occupations analyzed (higher rank means higher likelihood).

People affected and economic value

In the US, 1,053,700 people have this job. They earn $29,120 per year on average (the mean annual wage). The occupation therefore represents $30,683,744,000 in annual economic value. The mean hourly wage for this occupation is $14.

Official growth forecast

This occupation is projected to grow 9.1% between 2016 and 2026. At this rate, there would be 1,149,400 people with this job at that time.

References and notes

This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).