This occupation has a moderate probability of automation.

49.0% probability

of automation

8.3% growth

projected to 2026

98,600 employed

currently in the US

$41,070 annual wage

US, median ($19.74 hourly)

What they do

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.

Risk of automation

This occupation is 49.0% likely to be automated. It ranks 298 of 702 occupations analyzed (higher rank means higher likelihood).

People affected and economic value

In the US, 98,600 people have this job. They earn $41,070 per year on average (the mean annual wage). The occupation therefore represents $4,049,502,000 in annual economic value. The mean hourly wage for this occupation is $19.74.

Official growth forecast

This occupation is projected to grow 8.3% between 2016 and 2026. At this rate, there would be 106,700 people with this job at that time.

References and notes

This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).