This occupation has a near certain probability of automation.

98.0% probability

of automation

-2.0% growth

projected to 2026

179,000 employed

currently in the US

$35,160 annual wage

US, median ($16.9 hourly)

What they do

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Excludes "Dispatchers, Except Police, Fire, and Ambulance" (43-5032) who both dispatch and take orders for services.

Risk of automation

This occupation is 98.0% likely to be automated. It ranks 687 of 702 occupations analyzed (higher rank means higher likelihood).

People affected and economic value

In the US, 179,000 people have this job. They earn $35,160 per year on average (the mean annual wage). The occupation therefore represents $6,293,640,000 in annual economic value. The mean hourly wage for this occupation is $16.9.

Official growth forecast

This occupation is projected to shrink -2.0% between 2016 and 2026. At this rate, there would be 175,400 people with this job at that time.

References and notes

This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).