This occupation has a moderate probability of automation.
$35,170 annual wage
What they do
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.
Risk of automation
This occupation is 55.0% likely to be automated. It ranks 315 of 702 occupations analyzed (higher rank means higher likelihood).
People affected and economic value
In the US, 2,784,500 people have this job. They earn $35,170 per year on average (the mean annual wage). The occupation therefore represents $97,930,865,000 in annual economic value. The mean hourly wage for this occupation is $16.91.
Official growth forecast
This occupation is projected to grow 4.9% between 2016 and 2026. At this rate, there would be 2,920,500 people with this job at that time.
References and notes
This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).