This occupation has an extremely high probability of automation.

97.0% probability

of automation

5.5% growth

projected to 2026

458,200 employed

currently in the US

$29,390 annual wage

US, median ($14.13 hourly)

What they do

Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment. Excludes “Counter Attendants, Cafeteria, Food Concession, and Coffee Shop” (35-3022), “Hotel, Motel, and Resort Desk Clerks” (43-4081), “Order Clerks” (43-4151), and “Reservation and Transportation Ticket Agents and Travel Clerks” (43-4181).

Risk of automation

This occupation is 97.0% likely to be automated. It ranks 661 of 702 occupations analyzed (higher rank means higher likelihood).

People affected and economic value

In the US, 458,200 people have this job. They earn $29,390 per year on average (the mean annual wage). The occupation therefore represents $13,466,498,000 in annual economic value. The mean hourly wage for this occupation is $14.13.

Official growth forecast

This occupation is projected to grow 5.5% between 2016 and 2026. At this rate, there would be 483,400 people with this job at that time.

References and notes

This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).