This occupation has a very high probability of automation.

86.0% probability

of automation

2.1% growth

projected to 2026

7,200 employed

currently in the US

$37,660 annual wage

US, median ($18.11 hourly)

What they do

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Risk of automation

This occupation is 86.0% likely to be automated. It ranks 500 of 702 occupations analyzed (higher rank means higher likelihood).

People affected and economic value

In the US, 7,200 people have this job. They earn $37,660 per year on average (the mean annual wage). The occupation therefore represents $271,152,000 in annual economic value. The mean hourly wage for this occupation is $18.11.

Official growth forecast

This occupation is projected to grow 2.1% between 2016 and 2026. At this rate, there would be 7,400 people with this job at that time.

References and notes

This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).