This occupation has an extremely low probability of automation.

0% probability

of automation

11.2% growth

projected to 2026

636,600 employed

currently in the US

$53,100 annual wage

US, median ($25.53 hourly)

What they do

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1142).

Risk of automation

This occupation is 0% likely to be automated. It ranks of 702 occupations analyzed (higher rank means higher likelihood).

People affected and economic value

In the US, 636,600 people have this job. They earn $53,100 per year on average (the mean annual wage). The occupation therefore represents $33,803,460,000 in annual economic value. The mean hourly wage for this occupation is $25.53.

Official growth forecast

This occupation is projected to grow 11.2% between 2016 and 2026. At this rate, there would be 707,600 people with this job at that time.

References and notes

This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).