This occupation has an extremely high probability of automation.

95.0% probability

of automation

-3.0% growth

projected to 2026

305,700 employed

currently in the US

$37,620 annual wage

US, median ($18.09 hourly)

What they do

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Risk of automation

This occupation is 95.0% likely to be automated. It ranks 613 of 702 occupations analyzed (higher rank means higher likelihood).

People affected and economic value

In the US, 305,700 people have this job. They earn $37,620 per year on average (the mean annual wage). The occupation therefore represents $11,500,434,000 in annual economic value. The mean hourly wage for this occupation is $18.09.

Official growth forecast

This occupation is projected to shrink -3.0% between 2016 and 2026. At this rate, there would be 296,600 people with this job at that time.

References and notes

This article uses data from "The Future of Employment" (PDF), a 2013 study from University of Oxford researchers, and US Bureau of Labor Statistics files including Standard Occupational Classification 2010 Definitions (XLS), May 2016 Occupational Employment Statistics (zip) and 2016-2026 Employment Projections (XLS).