Monthly Archives: September 2009

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Does your professional services business suffer these internet marketing headaches?

Internet marketing can be a pain—particularly for professional services businesses that lack tight strategies and resources to implement, measure and optimize them (credit: Ende)

Internet marketing can be a pain—particularly for professional services businesses that lack tight strategies and resources to implement, measure and optimize them (credit: Ende)

On October 29, I’ve been invited to present to professional services marketers at a PM Forum event in Toronto.

In preparing my presentation, I’ve been thinking about common “sins” that I see when working with clients at Commune, my internet marketing optimization company.

Often, we find that clients marketing professional services online:

  • Lack dedicated internet marketing resources and expertise, often assigning online marketing responsibilities to overworked managers, “committees of the least uninformed,” or even business owners themselves who in some instances are even overseeing and managing campaigns
  • Make short-term, ad hoc internet marketing plans and investment rather than long-term, strategic plans and investment (in large part because there’s often nobody dedicated to creating and carrying out a long-term plan)
  • Are overwhelmed by the sheer number of internet marketing options, which creates uncertainty over which options to pursue and invest in
  • Due to this uncertainty, turn to authorities (including, often, self-interested pseudo-experts pushing a one-size-fits-all solution) and social proof (such as what the big brands are doing) for guidance, which often leads to following fads or implementing solutions that are inappropriate for their business or industry
  • Invest in things that can be superficially justified, such as pretty design, cool videos, fun features, high search ranking and page views—on the surface they look like they’re returning on investment, but typically none of the outputs deliver meaningful results to the business
  • Eventually get asked or ask themselves whether there’s any real return on investment to their internet marketing; finding there’s no meaningful impact, they become skeptical and jaded, and gradually pull back on their online spend
  • They then often find that competitors with more strategic approaches are moving in and stealing market share, which creates a sense of urgency that only worsens all the problems previously outlined

So what do you think? Am I missing anything? Am I off the mark?

Please add to or critique the list in the comments.

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Burning Man return brings strange surprises (like topless internet marketer in cowboy hat)

My wife, Anna, sees Burning Man up close for the first time...and is not impressed

My wife, Anna, sees Burning Man up close for the first time...and is not impressed

The look on my wife’s face said it all. We had just arrived at Burning Man, that hard-to-define cultural event in the Nevada desert that’s part party, part pagan celebration, part cultural Petri dish where memes are free to multiply like bacteria on warm meat, nourished by the removal of such sterilizing influences as commerce and conventional propriety.

Free, as well, of modern conveniences. Like toilets and showers. And, for us this year, solid walls, as we would be setting up a tent. All these facts, previously abstract, now etched their dirty, sweaty realization in Anna’s face. We had left the comfort of a San Francisco hotel to ride more than seven hours on a bus, most of it sleeping awkwardly in a hole about the size of that cupboard under your kitchen sink, where you cram anything small enough to sneak past the plumbing. We, being small, were like those bottles of cleaning supplies that just fit. We were cramped and tired. But rather than the promise of rest, Anna now realized, we faced the certainty of a 24/7 party, in 40-degree heat and dust, for five straight days.

I had seen it before. But not like this. In 2007, after many years discussing it with friends, I finally joined a few for a trip to Burning Man in an RV. It was an old RV, with a rented generator that broke a few days in, robbing us of liberal air conditioning use. But it was the Taj Mahal compared to the tent we brought this year, staked to the ground with back-breaking (I threw out my low back driving in stakes…on our first day) effort, and at the mercy of 100-mile-an-hour dust storms.

But the differences went deeper. From both a psychological perspective (being a veteran, you approach things differently) and a practical perspective (bringing someone new to Burning Man makes you feel responsible for their well-being), this year’s festival showed me that experiencing the event just once is like becoming celibate after losing your virginity; your first time may have been great, and impossible to top for the novelty, but there are indefinite layers of experience you’ll miss if you do it just once, or the same way every time.

You never know who you’ll see

My first year, for example, I went in with the common naive newbie assumption that you can see everything at Burning Man if you just try hard enough. I had a bike, and I was going to use it to see all the art, sample all the “clubs,” see all the theme camps. A few days in, I realized that was impossible. A few days after that, I left the bike at our RV along with responsibility for not losing it, and walked with greater freedom. This year, we chose to go bikeless, in part to save money and hassle, but also to experience the event by walking and hitching rides on art cars. The verdict: I prefer being bikeless, although I’m open to trying a bike again.

This year also opened me to the incredible speakers and live musicians (as opposed to DJs) that gift their talents each year. With Anna floored by the heat, we spent most afternoons at Center Camp (the main Burning Man pavilion, and one of few managed by the event’s organizers rather than participants). There we witnessed a parade of entertainment and education, with highlights for me being a talk on behavioral economics by who I later learned was researcher and author Dan Ariely, and an ass-moving one-man world music jam session by the multi-skilled (he plays over 50 instruments, as well as various electronics) Eric Mandala.

One of my Burning Man favorites, this "ferris wheel" made from old oil wells drove around the desert and stopped to give people rides

One of my Burning Man favorites, this "ferris wheel" made from old oil wells drove around the desert and stopped to give people rides

In fact, one talk in particular was probably my top event highlight overall. That’s saying a lot, because there were many: getting to experience Burning Man with my wife, to whom I’ve long tried to describe the event; witnessing the incredible art, structures, music, people and outpouring of creativity and strings-free giving; hanging with my little sister Leora, her boyfriend David, and their friends, all of whom made for many laughs and are eager to return; this year’s temple, which was one of the most beautiful buildings I’ve ever seen, complete with a tornado of fire and intricately detailed walls; watching with sadness as that temple burned a few nights later, while skydivers streaming fire parachuted down from the sky.

Eben Pagan fights “penis eating” with “conscious business”

With all this, perhaps the biggest highlight for me was seeing a talk by Eben Pagan, a celebrity internet marketer who’s gone from strength (he’s also known as David DeAngelo, godfather of the dating advice industry) to strength (he’s recently launched entrepreneur-assistance programs such as GetAltitude and Guru MasterMind). I’ve long written about Pagan as, in my experience, he’s one of the few people in internet marketing or business who really get it. Don’t let some of his company’s cheesy (yet effective) landing pages and pitches (and there are many) fool you. Pagan’s a gigantic nerd—and I mean that as a positive—who’s mastered the art of communication (including, of course, to sell product). He’s ridiculously well read, and possesses a rare ability to synthesize, simplify and convey information in a powerful way. From everything I’ve seen, Pagan is one of the keenest practitioners of balancing purpose and profit.

So I was thrilled if stunned to see him blog about a free talk at Burning Man. I’ve previously seen tickets to his two-day live events sold  at $10,000. Rumor has it that an hour of his consulting time costs the same. Never mind the peculiar combination of seeing a celebrity internet marketer talk at Burning Man—a place where the gift economy rules, corporate brands are banned, and online sales tactics would get practitioners mocked if not mobbed. I simply never expected to catch him free anywhere.

So I was excited when we arrived at the “Purpose Circus” tent, where he would be holding the talk. Anna and I got there early and grabbed some cushions to lounge on. The heat was punishing, with the tent acting like some massive convection oven to raise the temperature about 10 degrees above the already grueling 40-degree heat outside. A few minutes after we arrived, Pagan walked in, naked from the waste up, wearing a leopard-print  cowboy hat and carrying several cases of wine. It was a far cry from the suit-and-tie-wearing guy many people are used to seeing.

Eben Pagan peacocks while delivering a talk on "conscious business" at Burning Man

Eben Pagan peacocks while delivering a talk on "conscious business" at Burning Man

Pagan stacked the wine cases to create a makeshift lectern, wrapping them with plastic wrap so they wouldn’t shift, and plopping his laptop on top of the pile. As he set up, more people arrived, with eventually about 100—including, to make a strange juxtaposition even stranger, several topless women dressed like Egyptian princesses—joining the audience. With some fiddling of amplification equipment, and after Pagan distributed gifts of dried fruits and nuts, as well as sprays of cold mist (which were widely welcomed), the talk got underway.

The theme was “conscious business,” and the thrust was, essentially, using personal passion and strength to develop profitable businesses and solve today’s (and tomorrow’s) complex problems. Yes, I’m summarizing. And also putting my own spin on it. But I don’t have the space in this post (and, to be honest, don’t remember all the details) to write much more. But I will say that it was a powerful, inspiring talk that has prompted me to start a new venture on a related theme. I’ll also say that Pagan is as engaging in person as in his information products—despite a harsh environment for talking, including having to overcome the emcee at a neighboring pavilion called the “Orgasmatron” screaming such obscene phrases as “I like to eat penis!”

And so, add another dimension to Burning Man that I hadn’t anticipated. Combined with Anna’s first-timer impressions, this year gave me a new appreciation for Burning Man’s possibilities, as well as for the parts I can do without (did I mention the tent?). I’m pretty sure I’ll be back. As for Anna, she’s a good wife for making the trip, and would come again if it meant a lot to me. But for the foreseeable future, I think she’s off the hook.

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Four reasons to migrate from Blogger to WordPress (and one not to)

WordPress has a cultish following for a reason

WordPress has a cultish following for a reason (credit: Eric M Martin)

If you’re planning to start a blog, grow a blog or use a blog to (gasp!) generate revenue for yourself or your business, you’ll inevitably bump into this question: What platform?

The answer isn’t straightforward, as the market is cluttered with free blog platforms, and “social” platforms such as Facebook and Twitter have some cross-over with their purebred blogging cousins.

For what it’s worth, I thought I’d share my rationale for and experience with switching from a cloud-hosted Blogger blog to a hosted WordPress blog. Since the choice of a blogging platform can be quite personal, I encourage you to do your own research, and use my experience as just one piece of evidence for your decision—although perhaps the one that pushes you over the edge.

So why the move? Here are the four reasons I decided to switch:

  1. Blogger doesn’t adapt to a demanding blogger’s needs (or, at least, mine). This was probably the biggest issue that I faced. As anyone who works in technology—or who simply lives in the 21st century—knows, the bit-based technology landscape changes rapidly. I found that Blogger simply didn’t keep up. To me, the interface wasn’t user-friendly (surprising for a Google product), the features added weren’t those I wanted (for example, blog-following functionality on the home page, a feature for which I already used Google Reader and thereby did little for me), and the features that I wanted (for example, a dedicated iPhone application) weren’t offered—and generally didn’t seem to be a priority. Blogger’s mobile version, for example, appears to be an afterthought. WordPress offers a dedicated iPhone application that makes mobile blogging—an increasingly attractive activity given the proliferation of smart phones and netbooks—a breeze.
  2. WordPress’s crowdsourcing from a mature user community has unleashed a barrage of useful themes and plugins, broad support, and relentless innovation. If you want your WordPress blog to do something, there’s a good chance that someone’s already built the plugin.  If not, there’s a good chance that you, or someone with more advanced PHP skills, can do it with the extensive support and documentation available online. Blogger has widgets, but the selection is limited, as it is for themes. As I post this, my WordPress blog uses a customized free theme and cool plugins enabling such useful functions as Google Analytics integration. Even Blogger, which is a Google product, doesn’t offer the sophistication of Analytics integration allowed by WordPress’s extensible architecture and developed by its active community.
  3. WordPress offers sophisticated yet easy-to-use content management functions as well as blogging functions. In fact, WordPress to me is one of the best lightweight content management systems on the market, despite starting as a blogging platform. I’ve used several more expensive systems (which, to be honest, isn’t hard, since WordPress is free), and few can compete with WordPress’s out-of-the-box balance of ease of use and robustness. Similarly, I’ve used free platforms such as DotNetNuke and Drupal, and taken behind-the-scenes tours of Joomla. I’d rank WordPress far above them all in terms of setup, performance, user-friendliness, expandability—just about everything you’d want. In fact, I’ve been so impressed by WordPress that I’ve evangelized within my internet optimization company, Commune, and it’s currently our platform of choice for many client projects.
  4. WordPress is a category leader. In business and life, I’ve learned from smart people to hitch your prospects to stars. Commit to only hiring, partnering with, working with and befriending stars, and you’ll dramatically impact your performance (not to mention your happiness, as stars tend to be positive personalities as well as influences). As a category leader, WordPress is a star, and using it for your personal or business blogging allows you to raise your prospects as the platform expands.

All of this said, WordPress isn’t for everyone. In particular, I should note that I’m using a hosted version of WordPress, despite generally being a huge proponent and user of cloud-based, software-as-a-service applications such as Google Apps and Salesforce. You can get a blog on WordPress.com, but it’s more limited than what you get by downloading and installing WordPress on your own server. The main reason not to move to WordPress on your own server is simply that it’s more technically daunting than just continuing to bang away on Blogger. A move from Blogger to a WordPress.com blog offers some benefits, such as more sophisticated content management, but nowhere near the benefits of  switching to a WordPress blog on your own server.

WordPress is a category leader, as shown in this Google Trends report

WordPress is a category leader, as shown in this Google Trends report

As for the transition itself? It was ridiculously easy. These days, many hosting companies offer one-click WordPress install (another advantage of aligning with a category leader), on packages that start at around $5 a month. WordPress itself now offers one-click upgrading, so there’s no need to FTP files or manually update a database. And WordPress offers an easy-to-use Blogger import function that worked flawlessly. (The only downside was that it imported Blogger tags as categories, which was easy to remedy with WordPress’s “categories to tags” functionality.)

So, all in all, here’s the bottom line: If you’re a beginner blogger or don’t need sophisticated features, stick with Blogger. But if you’re a demanding blogger or have aspirations to grow business through blogging, consider setting up a server and hosting your own instance of WordPress. It’s a bit more work, but well worth it.

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